Refund Policy

At DIMA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Refund Period

You have 14 days after receiving your order to request a refund.

📦 Eligibility Conditions

To be eligible for a refund:

• The product must be unused, unopened, and in its original packaging
• A proof of purchase (order number) is required

⚠️ Opened, used, or damaged items cannot be refunded for hygiene and safety reasons.

🚫 Non-Refundable Items

• Sale or discounted items
• Gift cards
• Opened or used products

📬 Refund Process

To request a refund, contact us at:
📧 contact@dima-skincare.com

Please include:

• Your order number
• The reason for your request

Our team will respond within 24–48 business hours with further instructions.

💳 Refunds

Once your return is received and inspected:

• Your refund will be issued to your original payment method
• Processing time may take 5–10 business days

🚚 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where we made an error (defective or incorrect item).

📞 Contact

📧 contact@dima-skincare.com