General conditions of sale

Preamble/Identity of the seller/Access to professional and commercial rules (if applicable)
The preamble outlines the purpose of the general terms and conditions of sale. It also serves as a reminder that certain products sold on the website are subject to specific terms and conditions of sale. The preamble also sets out the professional and commercial rules to which the seller agrees to abide, where applicable. 
These terms and conditions include the following information:
The means of reproduction and archiving of these terms and conditions
The legal notices of the DIMA SKIN CARE website
The general terms and conditions of use of the DIMA SKIN CARE website
The essential characteristics of the goods offered
The various steps to follow to conclude the online contract
The technical means of identifying and correcting errors made when entering data
The languages offered
The methods of archiving and accessing the contract
The means of consulting the professional and commercial rules to which the seller intends to submit
Legal and contractual guarantees
Delivery times, costs, and methods
Delivery tracking and the costs of remote communication techniques
The price
Payment methods and security measures
Details on the terms and conditions for exercising the right of withdrawal
The duration of the contract and the validity of the price.
 
Last updated on 09/15/2025
 
DIMA SKIN CAREis a service offered by Didier Ayadji
Email: contact@dima-skincare.com
 
It is hereby specified that these terms and conditions exclusively govern sales made through the DIMA SKIN CARE website 
These terms and conditions are intended for consumers who have full legal capacity. These terms and conditions apply to all orders placed on this website.
DIMA SKIN CARE is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, DIMA SKIN CARE respects current quality and manufacturing standards.
If the product and/or characteristics do not correspond to the product received by the customer, please visit our refund policy on the DIMA SKIN CARE website. 
These terms and conditions are presented in French.  
Section 1 -  The different steps to follow to conclude the online contract
Ordering
On the Internet: https://www.dima-skincare.com 
You make your selection by browsing the pages of our website. Your selections are added to your shopping cart when you click on “Add to cart.” At any time while browsing our website, you can confirm your order by clicking on “Payment.”
Contract confirmation
When you click on “Payment,” a confirmation message will appear. It summarizes all the products and options you have selected. On this page, you can either update your shopping cart by changing quantities and/or removing one or more items, or continue by checking the boxes: “I accept the Terms and Conditions” and “Secure Payment.”
You must check all the information provided in this order form, particularly all the details required for delivery (delivery address, door code, telephone numbers, etc.). The prior collection of the internet user's identification details (first name, last name, email address, bank details, etc.) facilitates the steps involved in concluding the contract. The customer can therefore save their details by checking the box “Save my details for next time.”
If you do not need to modify the form and wish to continue with your order, you must click on “Continue to shipping method.”
To continue with your order, you must finally click on “Continue to payment method” and then “Place my order.”
After payment on our secure server (see “payment”), a confirmation message will be displayed. This confirms that your order has been registered and informs you that a confirmation email will be sent to you as soon as possible.
In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product above a certain quantity (greater than 100).
Technical means of identifying and correcting errors
You have the ability to identify and correct any errors you have made when entering your data at any time. If you notice an error after the contract has been concluded, you must contact us.
 
Section 2 - Contract archiving and access terms
We will archive contracts, purchase orders, and invoices on a reliable and durable medium.
You have the right to access these documents for orders equal to or greater than €120.

 
Section 3 - Legal and contractual guarantees
Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in terms of hidden defects (available in Appendix 1 of these terms and conditions), we will refund, repair, or exchange any product that appears to be defective, damaged, or does not correspond to your order.
We will also refund the full cost of return shipping upon presentation of supporting documentation (photo, video, etc.).
If applicable, please read our Refund Policy.
Liability
We do our utmost to satisfy you. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable for unforeseeable circumstances, force majeure, the unforeseeable and insurmountable actions of a third party to the contract, or the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.
 
Section 4 - Delivery times, costs, and methods
Delivery methods
We will deliver the products to the address indicated on the order form.
Delivery time
We will deliver no later than the date indicated in your order confirmation message. (17 to 21 business days)
In the event of a delay in delivery, we will notify you by email as soon as possible and propose a new date.
If the product you have ordered is unavailable, we will notify you as soon as possible. We will offer you a product of equivalent quality or price.
Delivery costs
Delivery costs vary depending on the products.
Delivery tracking
You can contact us by email for any questions regarding your delivery.

However, we remind you that we offer an “Order Notification” service that provides you with real-time notifications regarding the status and progress of your order (on average, one notification every two days).
 
Section 5 - Price
The prices of our products are indicated in euros, including tax.
You must also check the import or use possibilities of the products you order from us in the destination country.
 
Section 6 - Payment terms and security measures
We only collect your payment at the time of shipment. You are therefore free to cancel your order as long as it has not been handed over to our carrier for shipment. Once your order has been handed over for shipment, you will receive an email informing you that we are about to collect payment.
However, in some cases, payment may be collected upon conclusion of the contract.
Payment methods
There are several payment methods available for your purchases on DIMA SKIN CARE
- Credit cards: Visa, MasterCard, American Express, other debit cards:
Payment is made via the secure banking servers of our partners STRIPE. This means that none of your banking information is transmitted via our site.
Payment by credit card is therefore completely secure; your order will be registered and validated as soon as the payment is accepted by the bank you have chosen.
 
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.
 
Section 7 - Satisfaction guaranteed or your money back: terms and conditions for exercising the right of withdrawal
In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not need to provide a reason or pay a penalty. With the exception of return shipping costs, which are your responsibility, we will refund the total amount paid no later than 30 days after your withdrawal. At our suggestion, you may also opt for another method of reimbursement.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific requirements, or for audio, video, or computer software recordings that have been unsealed by the customer.
 
Section 6 - Contract duration and price validity.
The products remain the sole property of DIMA SKIN CARE until full payment has been received via PayPal or Stripe.
Our price offers are only valid within the dual limits of the validity period of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the website on the day of the order.

 

 
Section 7 - Applicable law/Competent jurisdiction
These terms and conditions are subject to French law.
In the event of a dispute over substance or form, the French courts shall have sole jurisdiction.
 
Section 8 - Contact us/After-sales service
If you wish to contact us, our customer service department is available at the following address: contact@dima-skincarecom
 
Section 9 - Personal information
We collect your personal information for the purpose of managing your orders and monitoring our commercial relations.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to the use of your personal data. Simply write to us online at Customer Service, indicating your surname, first name, email address, postal address, and, if possible, your customer reference number. (See “Privacy Policy”)
  

Section 10 - Supplier & Owner Agreement
a. The supplier and the owner of the online store are each referred to as a “party” or both as “parties”;
b. The supplier manufactures and supplies various products;
c. The owner of the online store operates one or more websites that facilitate the search, purchase, and payment of various products from various suppliers;
d. The parties wish to establish a drop shipping cooperation, which is a retail delivery method in which the online store owner does not keep the goods in stock but transfers the end customer's orders and shipping details directly to the supplier, who then ships the goods directly to the end customer;
The online store owner will act, within the scope of its aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The online store owner will therefore not receive the products and will not import them, with the online store owner only informing the supplier of the purchase orders that have been placed;
f. In addition, the online store owner acts as a representative of the end customers and will therefore be their main point of contact: The owner of the online store will make the payment on behalf of the end customer and will handle returns of products purchased on behalf of end customers.

 

 

Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.
Article L211-5
To be in conformity with the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- have the qualities that a buyer might reasonably expect given any public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labeling;
2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, brought to the seller's attention, and accepted by the seller.
Article L211-6
The seller is not bound by the public statements of the manufacturer or its representative if it is established that the seller was not aware of them and could not reasonably have been expected to be aware of them.
Article L211-7
Any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed.
Article L211-8
The buyer is entitled to demand that the goods comply with the contract. However, they may not contest compliance by invoking a defect that they knew about or could not have been unaware of when they entered into the contract. The same applies when the defect originates in materials that they themselves supplied.
Article L211-9

In the event of non-conformity, the buyer may choose between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In this case, the seller shall be required to proceed, unless this is impossible, with the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and receive a refund or keep the goods and receive a partial refund.
The same option is available to the buyer:
1° If the solution requested, proposed, or agreed upon in accordance with Article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience to the buyer, taking into account the nature of the goods and the use for which they are intended.
However, the sale may not be terminated if the lack of conformity is minor.
Article L211-11
The provisions of Articles L. 211-9 and L. 211-10 shall be applied at no cost to the buyer.
These same provisions shall not preclude the award of damages.
Article L211-12
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or non-contractual nature recognized by law.
Article L211-14
Recourse may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, in accordance with the principles of the Civil Code.
 
Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects
Article 1641
The seller is bound by the warranty for hidden defects in the item sold that render it unfit for its intended use, or that diminish its use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had they been aware of them.
Article 1642
The seller is not liable for apparent defects of which the buyer was able to convince himself.
Article 1642-1
The seller of a building to be constructed may not be released from liability for construction defects or defects of conformity that are apparent at the time of delivery, either before acceptance of the work or before the expiry of a period of one month after the purchaser has taken possession.
There shall be no grounds for termination of the contract or reduction of the price if the seller undertakes to repair the defects.
Article 1643
The seller is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he shall not be bound by any warranty.
Article 1644
In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and receiving a refund, or keeping the item and receiving a partial refund, as determined by experts.
Article 1645
If the seller was aware of the defects in the item, he shall be liable, in addition to refunding the price he received, for all damages and interest owed to the buyer.
Article 1646
If the seller was unaware of the defects in the item, he shall only be liable for refunding the price and reimbursing the purchaser for the costs incurred in connection with the sale.
Article 1646-1
The seller of a building to be constructed is liable, from the date of acceptance of the work, for the obligations to which architects, contractors, and other persons connected with the project owner by a contract for work are themselves liable under Articles 1792, 1792-1, 1792-2, and 1792-3 of this Code.
These guarantees shall benefit the successive owners of the building.
There shall be no grounds for rescinding the sale or reducing the price if the seller undertakes to repair the damage defined in Articles 1792, 1792-1, and 1792-2 of this Code and to assume the guarantee provided for in Article 1792-3.

Article 1647
If the item that had defects has perished as a result of its poor quality, the loss shall be borne by the seller, who shall be liable to the buyer for the refund of the price and other compensation explained in the two preceding articles.
However, loss occurring by chance shall be borne by the buyer.
Article 1648
Action resulting from latent defects must be brought by the purchaser within two years of discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be relieved of apparent defects or non-conformities.
Article 1649
This does not apply to sales made by judicial authority.