Terms and Conditions of Sale

Preamble / Seller Identity / Access to Professional and Commercial Rules (if applicable)

*Le préambule rappelle l'objectif des conditions générales de vente. Il permet également de rappeler le cas échéant que certains produits en vente sur le site font l'objet de conditions particulières de vente. Le préambule permet également de connaître les règles professionnelles et commerciales auxquelles entend se soumettre le vendeur le cas échéant. *
These terms and conditions notably provide the following information:

• The means of reproducing and archiving these terms and conditions

• The legal notices of the DIMA website

• The general terms and conditions of use of the DIMA website

• The essential characteristics of the goods offered

• The various steps to be followed to conclude the online contract

• The technical means for identifying and correcting errors made when entering data

• The languages offered

• The methods for archiving and accessing the contract

• The means of consulting the professional and commercial rules to which the seller intends to adhere

• Legal and contractual warranties

• Delivery times, costs and procedures

• Delivery tracking and the costs of remote communication methods

• The price

• Payment terms and security measures

• Details concerning the exercise of the right of withdrawal,

• The duration of the contract and validity period of the price.

Last updated on 16 / 03 / 2025

DIMA is a service operated by DIMA
Email: dimaskinc@gmail.com

It is expressly stated that these terms and conditions exclusively govern sales made through the DIMA website.
These terms and conditions apply to consumers who have full legal capacity. They apply to all orders placed through this website.
DIMA is not the manufacturer of the goods sold. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, DIMA is committed to respecting current quality and manufacturing standards.
If the product and/or its characteristics do not correspond to the product received by the customer, we invite you to consult the DIMA Refund Policy.
These general terms and conditions are provided in English.  

Section 1 -  Les différentes étapes à suivre pour la conclusion du contrat en ligne

• Order

Online: https://dima-skincare.com/
You make your selection by browsing the pages of our website. Your selections are added to your cart when you click on “Add to cart”. At any time while browsing our website, you can validate your order by clicking on “Checkout”.

• Contract Validation

When you click on “Checkout”, a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by changing quantities and/or removing item(s), or continue by checking the box: “I accept the Terms and Conditions” and “Secure payment”.
You must check all information provided in this order form, particularly all information required for delivery (delivery address, access code, telephone numbers, etc.). The prior collection of the customer's identification details (first name, last name, email address, banking details, etc.) facilitates the steps required to conclude the contract. The customer may therefore save their details by checking the box “Save my information for next time”.
If you do not need to modify the form and wish to proceed with your order, you must click on “Continue to shipping method”.
To continue your order, you must finally click on “Continue to payment method” and then “Place my order”.
After payment on our secure server (see “Payment”), an acknowledgment of receipt is displayed. It confirms that your order has been registered and informs you that a confirmation email will be sent to you as soon as possible.
In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product above a certain quantity (more than 100 units).

• Technical Means of Identifying and Correcting Errors

You may identify and correct any errors made when entering your data at any time. If you notice an error after the contract has been concluded, you must contact us.

Section 2 - The methods for archiving and accessing the contract

We will archive contracts, order forms and invoices on a reliable and durable medium.
You have the right to access these documents for orders with a value greater than or equal to €120.

Section 3 - Legal and contractual warranties

• Legal Warranties

In accordance with the applicable legal provisions relating to the conformity of goods with the contract and hidden defects (as set out in Appendix 1 to these terms), we will refund, repair or replace any product that appears to be defective, damaged or inconsistent with your order.
We will also reimburse you for all return costs upon presentation of supporting evidence (photos, videos, etc.).
Where applicable, we invite you to read our Refund Policy.

• Liability

Nous faisons tout notre possible pour vous satisfaire. Nous sommes responsables de la bonne exécution des présentes conditions générales Néanmoins notre responsabilité ne pourra être engagée du fait d'un cas fortuit, d’un cas de force majeure, du fait imprévisible et insurmontable d'un tiers au contrat ou du fait de la non conformité du produit à une législation étrangère en cas de livraison dans un pays autre que la France.

Section 4 - Delivery times, costs and procedures

• Delivery Procedures

We will deliver the products to the address indicated in the order form.

• Delivery Time

We will deliver your order no later than the date indicated in your order confirmation message (17 to 21 business days).
In the event of a delivery delay, we will inform you by email as soon as possible and propose a new delivery date.
If the ordered product is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

• Delivery Costs

Delivery costs vary depending on the products.

• Delivery Tracking

You may contact us by email with any questions concerning your delivery.

Please note that we offer an “Order Notification” service that provides real-time notifications regarding the status and progress of your order (on average, one notification every two days).

Section 5 - The price

Our product prices are shown in euros, including applicable taxes.
You must also check the importation and/or permitted use of the products you order in the destination country.

Section 6 - Payment terms and security measures

We only charge your payment when the order is shipped. You may therefore freely cancel your order until it is handed over to our carrier for shipment. Once your order is handed over for shipment, an email will inform you that your payment will be charged.
However, payment may sometimes be charged when the contract is concluded.

• Payment Methods

You have several payment methods available to pay for your purchases on DIMA.
- By bank card: Visa, MasterCard, American Express and other supported cards:
Payment is processed through the secure banking servers of our payment partner STRIPE. This means that no banking information relating to you passes through our website.
Payment by bank card is therefore secure; your order will be recorded and validated as soon as payment is accepted by your bank.

• Security

Payments made through our website are protected by a security system. We use SSL (Secure Socket Layer) encryption to protect credit card details. To protect you from possible intrusion, we do not store credit card numbers on our computer servers.

Section 7 - Satisfaction Guaranteed or Refund: Exercise of the Right of Withdrawal

In accordance with applicable legal provisions, you may exercise your right of withdrawal within 14 days following receipt of your product. You do not have to provide a reason or pay a penalty. Except for return shipping costs, which remain your responsibility, we will refund all amounts paid no later than 30 days following your withdrawal. At our proposal, you may also choose another refund method.
In accordance with applicable legal provisions, the right of withdrawal cannot be exercised for products made to order according to the consumer's specific requirements, or for unsealed audio, video or computer software recordings.

Section 6 - The duration of the contract and validity period of the price.

Les produits demeurent l’entière propriété de DIMA jusqu’au complet encaissement du prix par PayPal ou Stripe.
Our price offers are valid only for the duration of the relevant offer and subject to available stock.
Our product and price offers are valid when they are displayed online on the website on the date of the order.

Section 7 - Applicable Law / Jurisdiction

These terms and conditions are governed by French law.
In the event of a dispute concerning the substance or form, the French courts shall have exclusive jurisdiction.

Section 8 - Contact Us / Customer Service

If you wish to contact us, our customer service is available at the following email address: dimaskinc@gmail.com

Section 9 - Personal Data

We collect your personal information for the management of your orders and the monitoring of our commercial relationship.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and object to the processing of your personal data. You simply need to contact Customer Service online, providing your first name, last name, email address, postal address and, if possible, your customer reference. (See “Privacy Policy”.)

Section 10 - Supplier & Store Owner Agreement

a. The supplier and the owner of the online store are each referred to as a “party” or together as the “parties”;
b. The supplier manufactures and supplies various products;
c. The owner of the online store operates one or more websites that facilitate the search, purchase and payment of various products from various suppliers;
d. The parties wish to establish a dropshipping cooperation, which is a retail fulfillment method in which the owner of the online store does not keep goods in stock but directly transfers the end customer's orders and shipping details to the supplier, who then ships the goods directly to the end customer;
The owner of the online store will act, within the scope of the aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The owner of the online store will therefore neither receive nor import the products, but will only notify the supplier of purchase orders that have been placed;
f. In addition, the owner of the online store acts as the representative of the end customers and will therefore be their primary point of contact. The owner of the online store will make payment on behalf of the end customer and handle returns of products purchased on behalf of the end customers.

Appendix 1: Provisions of the French Consumer Code Concerning the Legal Guarantee of Conformity

Article L211-4
The seller is required to deliver goods that conform to the contract and is liable for defects in conformity existing at the time of delivery.
The seller is also liable for defects in conformity resulting from packaging, assembly instructions or installation when installation is contractually the seller's responsibility or was carried out under the seller's responsibility.
Article L211-5
To conform to the contract, the goods must:
1° Be fit for the use normally expected of similar goods and, where applicable:
- correspond to the description given by the seller and have the qualities presented by the seller to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect in view of public statements made by the seller, producer or representative, particularly in advertising or labeling;
2° Or have the characteristics mutually agreed upon by the parties or be suitable for any specific purpose sought by the buyer, made known to the seller and accepted by the seller.
Article L211-6
The seller is not bound by public statements made by the producer or the producer's representative if it is established that the seller did not know them and was not reasonably able to know them.
Article L211-7
Defects in conformity appearing within six months of delivery are presumed to have existed at the time of delivery, unless proven otherwise.
Le vendeur peut combattre cette présomption si celle-ci n'est pas compatible avec la nature du bien ou le défaut de conformité invoqué.
Article L211-8
The buyer is entitled to require the goods to conform to the contract. However, the buyer may not challenge conformity on the basis of a defect they knew or could not reasonably have been unaware of when entering into the contract. The same applies when the defect originates from materials supplied by the buyer.
Article L211-9
In the event of a defect in conformity, the buyer may choose between repair and replacement of the goods.
However, the seller may not follow the buyer's choice if that choice results in a manifestly disproportionate cost compared with the alternative, taking into account the value of the goods or the significance of the defect. The seller must then, unless impossible, proceed according to the alternative not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and receive a refund of the price, or keep the goods and receive a partial refund.
The same option is available to the buyer:
1° If the solution requested, proposed or agreed under Article L. 211-9 cannot be implemented within one month following the buyer's claim;
2° Or if that solution cannot be implemented without major inconvenience to the buyer, taking into account the nature of the goods and the intended use.
However, termination of the sale may not be ordered if the defect in conformity is minor.
Article L211-11
The provisions of Articles L. 211-9 and L. 211-10 apply at no cost to the buyer.
These provisions do not prevent the award of damages.
Article L211-12
An action arising from a defect in conformity is time-barred two years from delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to bring an action based on hidden defects under Articles 1641 to 1649 of the Civil Code or any other contractual or non-contractual action recognized by law.
Article L211-14
The final seller may bring a recourse action against successive sellers or intermediaries and the producer of tangible movable goods, in accordance with the principles of the Civil Code.

Appendix 2: Provisions of the French Civil Code Concerning the Guarantee Against Hidden Defects

Article 1641
The seller is liable under the guarantee for hidden defects in the goods sold that make them unfit for their intended use, or that so substantially reduce that use that the buyer would not have purchased them, or would have paid a lower price, had they known of the defects.
Article 1642
The seller is not liable for apparent defects that the buyer was able to ascertain.
Article 1642-1
The seller of a building under construction may not be released, either before acceptance of the works or before the expiry of one month after the buyer takes possession, from construction defects or defects in conformity that are then apparent.
The contract will not be terminated and the price will not be reduced if the seller undertakes to repair the defects.
Article 1643
The seller is liable for hidden defects even if they were not known, unless the seller has stipulated that they will not be liable for any guarantee.
Article 1644
Under Articles 1641 and 1643, the buyer may choose to return the goods and receive a refund of the price, or keep the goods and receive a portion of the price as determined by experts.
Article 1645
If the seller knew of the defects, the seller is liable, in addition to refunding the price received, for all damages owed to the buyer.
Article 1646
If the seller was unaware of the defects, the seller is only liable for refunding the price and reimbursing the buyer for costs incurred in connection with the sale.
Article 1646-1
From acceptance of the works, the seller of a building under construction is subject to the obligations imposed on architects, contractors and other persons bound to the owner by a works contract under Articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
Ces garanties bénéficient aux propriétaires successifs de l'immeuble.
Il n'y aura pas lieu à résolution de la vente ou à diminution du prix si le vendeur s'oblige à réparer les dommages définis aux articles 1792, 1792-1 et 1792-2 du présent code et à assumer la garantie prévue à l'article 1792-3.
Article 1647
If the goods with defects are lost due to their poor quality, the loss is borne by the seller, who must refund the price to the buyer and provide the other compensation described in the two preceding articles.
However, any loss caused by an unforeseen event shall be borne by the buyer.
Article 1648
An action arising from hidden defects must be brought by the buyer within two years from discovery of the defect.
In the case provided for by Article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller may be released from liability for apparent defects or defects in conformity.
Article 1649
It does not apply to sales made by judicial authority.